Hello! Casino Overview
2020 saw a huge spike in the establishment of so-called “turn-key” casino’s: sites that have been organized by a third party and need only to be started up by the owner of investor. While Hello! casino initially started out as a turn-key, over the last two years they have made some positive changes and become a stand alone brand that does offer something unique. They advertise themselves as being the friendliest casino on the web and we can certainly can’t deny that the welcome offer is very player friendly with no deposit free spins and a big sign up bonus.
The casino offers plenty of different games from multiple software providers and while initially having some trouble with connection speeds due to using the EveryMatrix platform, they recently replaced that framework and games now run smoothly all across.
Hello Casino is managed by Imperium Network Solutions Limited, 233 – 237 Old Marylebone Road, London, for and on behalf of Caddell Limited NV, a company regulated by the UK Gambling Commission.
New player bonus
To get you off to a great start all new players can begin their gambling adventure in style with a hefty amount of no deposit free spins, available on a selection of Netent games. Open the game and you can play 75 rounds without risking money! Should you decide to deposit to Hello casino they will match your first bet with 100% exra bonus up to €100. Not too shabby, but we’ve seen better.
They run some deposit match bonuses every week where you can get a 50% boost, and free spins will be added to your account every now and then. All in all the promotions are worthwhile but can not compete with the big bonuses, tournaments and raffles that we see in larger Netent casino’s.
All bonus money has to be wagered 35 times before you are allowed to request a withdrawal. Wagering only counts on videoslots, however there are exceptions: high RTP games like Dead or Alive and Blood Suckers can not be played with bonus money. Free spins winnings are free from wagering requirements; any winnings accumulated with them are free to be withdrawn instantly.
Hello Casino is not allowed to open accounts for customers residing in Albania, Ecuador, Guyana, Laos, Panama, Papau New Guinea, Romania, Uganda, Zimbabwe, North Korea, Iran, Bolivia, Cuba, Ethiopia, Ghana, Indonesia, Kenya, Myanmar, Nigeria, Pakistan, Sao Tome and Principe, Singapore, Sri Lanka, Syria, Tanzania, Thailand, American Samoa, Belgium, Bulgaria, Denmark, France, Guam, Israel, Italy, Latvia, Northern Mariana Islands, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands.
The site’s main way of communication for players seeking help is the live chat function that can be opened any time of the day by clicking a hovering button on the left hand side of the page. In our experience they can take quite a bit of time to respond, which honestly should not be the case when a casino advertises itself as “the most player-friendly”.
Loyal players that regularely bet with real money, especially the so-called “high rollers“, can qualify as a VIP-player once they are fully verified, make a sufficient amount of wagers and do not show a pattern of abusing bonuses and other promotions. Hello! casino will contact you once you meet the criteria. Becoming a VIP means you will have access to a dedicated section of the site with a few nice perks:
- personal 24-hour support
- an optional bonus program with exclusive offers
- invitations to exciting events hosted by Hello!
- VIP cash back arrangement up to 20% of incurred losses
Selection of Games
Almost all Netent games are playable including a few of the big jackpots. There are plenty of other unique games to enjoy from smaller providers like Leander, Elk Studios and NYX. Besides slots you will be able to play live casino games at a bunch of different stakes & limits, both with digital and physical dealers. The selection of games is not the biggest we’ve come across, but they do offer a nice variety of slots or pokies that you will not find in some of the more established casino’s.
We can conclude that playing at Hello! feels like a complete casino experience with some added perks that are worthwhile. The casino has had a good track record with few complaints and players have left positive reviews. While we would like to see a few additional games added and some better promotions for smaller players would not be an excessive luxury, the site leaves little to desire otherwise.